The Distance Contract (hereinafter – the Contract) is concluded between the internet trading site www.markingpro.lv, SIA “Complete4”, Reg. No. 40003433399, according to the legal address: Brivibas gatve 323, Riga, LV-1006, (hereinafter referred to as the Seller), and the Buyer who makes orders and purchases on the www.markingpro.lv internet trading site (hereinafter referred to as the Buyer). This Distance Contract applies to all orders and purchases made using the www.markingpro.lv internet sales website (hereinafter referred to as the website). The Distance Contract does not apply to other purchases made by the Buyer outside of the Seller’s e-commerce sales site.

1. General rules

1.1. The terms of purchase are a legally binding document concluded between the two parties, in which the Buyer and the Seller SIA “Complete4”, reg. No. 40003433399, legal address: Brivibas gatve 323, Riga, LV-1006, rights and obligations, terms of purchase and payment of goods, order of delivery and return of goods, liability of parties and other terms applicable to the purchase and sale of goods www.markingpro.lv internet on the trading site.

1.2. If the Buyer agrees to these Terms, then he presses the “REGISTER” button during registration on the website, ticking “I have read and agree to the Terms of Purchase” at the time of confirmation of the purchase, thereby confirming his agreement to comply with these Terms.

1.3. If the Buyer purchases goods through the internet site, then such mutual agreement is considered a Distance Contract and is subject to the laws of the Republic of Latvia, which regulate the Distance Contract, including, but not limited to, the “Law on the Protection of Consumer Rights” of the Republic of Latvia. Regulations of the Cabinet of Ministers of the Republic of Latvia No. 225 “Regulations on distance contracts”, etc., are valid until the full fulfillment of obligations between both parties in accordance with these Regulations.

1.4. Natural persons who have reached the age of 18 (eighteen) and legal entities have the right to make purchases on the MarkingPRO internet trading site.

1.5. These terms are considered to be applicable unless there is another written agreement between the Buyer and the Seller.

2. Making purchases

2.1. The prices of the products sold on the www.markingpro.lv website and their specifications are indicated next to the description of each product.

2.2. For the Buyer to place an order, he must add the required products to the shopping cart – type, qty etc. The Buyer must fill in all the required fields for making an order. The total cost of the order includes VAT, and delivery costs will be determined when the purchase is completed. Payment for your purchase is required to complete your order.

2.3. The order placed by the Buyer is stored on the www.markingpro.lv internet trading site and in the Seller’s database in accordance with the procedures specified in Privacy Policy.

3. Payment of purchases

3.1. All Product prices on the website of the online store are indicated in EUR currency. All prices on the website include value added or other taxes. The goods are sold at prices valid at the time of placing the order. The total delivery price may include surcharges, if the shipment is of non-standard dimensions, a faster delivery time is required. Depending on the bank or payment method used by the Buyer, bank commissions may be applied, which do not depend on the Seller.

3.2. The Seller undertakes to deliver the goods to the Buyer to the delivery address specified in the order in accordance with the tariffs and delivery deadlines set by the courier, using the type of delivery that the Buyer has chosen and indicated at the time of placing the order. The delivery price is specified in the accompanying invoice. Electronic justification document – prepayment invoice is valid without signature.

3.3. Orders can be placed by the Buyer on the www.markingpro.lv website 24 hours a day, 7 days a week. The Seller processes the Buyer’s orders within his working hours. Notifications for confirmation of the order from the www.markingpro.lv internet trade website about the order placed are sent in the form of e-mail. If the Buyer does not receive a confirmation e-mail, prepaid invoice, or any information that the transaction has been successful, then the order has not been accepted or there has been a technical error in the system at the time of placing the order. In this case, the Buyer must contact the Seller.

The Buyer makes the payment for the placed order on the internet trading website www.markingpro.lv, choosing the most suitable payment method for the order from the following options:

4. Delivery of goods

4.1. When placing an order on the www.markingpro.lv internet trading site, it is possible to choose one of the following methods of receiving/delivery of goods:

4.2. We inform you that according to Article 52 of the EUROPEAN PARLIAMENT AND COUNCIL DIRECTIVE 2011/83/EU, “Delivery of goods in connection with sales contracts can take place in different ways, either immediately or at a later date. Delivery time – 10 days.

4.3. Order delivery options available to the Buyer:

1) RECEIVE THE ITEM IN THE OFFICE:

The product can be picked up free of charge at SIA “Complete4” office in Riga, Brīvības gatve 323.

By choosing to receive the product at our office, the Buyer will receive a confirmation email about when the order is available for collection.

When placing an order, the product is reserved and stored for 7 days. If the Buyer does not pick up the item within this time, it will be returned to the store for sale and the Buyer’s reservation will be cancelled. It is possible to receive the order only after receiving the confirmation e-mail, not sooner.

2) DELIVERY OF GOODS BY COURIER:

After placing the order, we will contact the Buyer to clarify the exact time and address of delivery of the goods and other related issues.

Delivery is made within 5 working days from the moment of receipt of payment in the bank account.

Shipping costs:

3) DELIVERY OF GOODS TO PARCEL MACHINE:

When placing an order, the Buyer can choose to receive it on the OMNIVA parcel machine. The delivery parcel place must be selected from the list of parcel addresses offered in the webstore list. When receiving a shipment through the OMNIVA parcel network, the Buyer will receive an E-mail and SMS when the shipment has been delivered. Shipments are stored in the OMNIVAS parcel network for 7 days, if they are not picked up, they are returned to the the Seller.

! The exact delivery time of the orders will be clarified after placing the order and receiving the payment.

5. Quality guarantee and responsibility

5.1. The www.markingpro.lv internet trading site does not assume any responsibility and does not guarantee that the goods will always meet the Buyer’s wishes or expectations beyond what is mentioned in the product description on the website, the pictures are illustrative, the tone of the goods, parameters and other characteristic elements in real life may be different from what is shown in the pictures.

5.2. If Buyer is not satisfied with the quality of the received goods, the Buyer, upon receiving his order, has the rights to return the ordered goods (in part or the whole order) and receive a full refund for the value of the returned goods (the rules do not apply to individual orders or transactions between the Buyer and the Seller, if both parties are legal entities).

6. Right of return and order cancellation

6.1. The Buyer can cancel the order at any stage. To cancel the order, the Buyer must contact the Seller within 14 days after receiving the goods, as provided for by the law governing distance trade, except in cases where the goods are made according to the Buyer’s individual needs, are produced especially for him.

6.2. In the case of returning the goods, the Buyer is obliged to contact the Seller within 14 days from the moment of receiving the order and return the shipment to SIA “Complete4” by sending an application, using the contact form on the www.markingpro.lv website or by writing to the Seller directly at the e-mail address: hello@complete4.eu. In the message, the Buyer must indicate the order No., the date of execution and briefly describe the situation, as well as a brief description of the situation, mentioning whether the shipment is planned to be returned in whole or in part.

6.3. The return of the goods to the Buyer is provided free of charge, having previously agreed with the Seller to find the most suitable solution for returning the shipment to the Seller. Shipments are returned to: SIA “Complete4”, Brivibas gatve 323, Riga, LV-1006.

6.4. Refunds for returned orders or individual parts thereof, upon mutual agreement between the Buyer and the Seller, will be returned to the Buyers within 7 working days, starting from the moment when the Seller has received the returned order from the Buyer. Refunds to the Buyer for the returned goods will be made using the same means of payment that the Buyer used when making a transaction on the www.markingpro.lv internet trading site.

7. Customer service and communication

7.1. The Buyer can contact the Seller:

8. Processing of personal data

8.1. www.markingpro.lv internet trading sites Personal data provided by the Buyer will be used to identify the Buyer and received orders, to make and deliver shipments, to prepare appropriate accounting documents, including order invoices, to refund overpaid amounts and to refund amounts for returned goods, to administer the financial and other obligations arising from this Distance Contract and other documents related to the cooperation of the two parties involved, as well as the use of the services offered on the www.markingpro.lv website. For detailed information on the processing of personal data, see the Privacy Policy: https://markingpro.eu/privatuma-politika/.

9. Final Terms and Dispute Resolution

9.1. If the Seller violates the concluded Distance Contract, the Seller is responsible only for the Buyer’s direct losses that occurred as a direct result of the violation.

9.2. The Seller has the right to change the Distance Contract in whole or in part, if necessary, to stop the operation of the www.markingpro.lv internet sales site if the need arises. The Seller will notify the changes made in the form of notifications.

9.3. The Distance Contract between the Buyer and the Seller is concluded electronically, for an indefinite period and valid until the fulfillment of all obligations between the Seller and the Buyer. After fulfilling the obligations of both parties, the operation of the Distance Contract is terminated.

9.4. This Distance Contract has been prepared in accordance with the laws of the country of Latvia, from which the services that regulate them are provided to the Buyer, and all disputes that may arise are resolved in the courts of the Republic of Latvia in accordance with the procedures specified in the laws of its jurisdiction.

9.5. If the court or any other competent authority considers that one of the provisions of this Agreement does not comply with the norms established by the law, is incorrect or inapplicable to some extent, the ruling does not affect the validity and full applicability of the other provisions of the Agreement in accordance with regulatory enactments.

9.6. The Seller reserves the right to block the Buyer’s ability to make purchases on the www.markingpro.lv internet trading website for a limited or unlimited time, if any dishonest actions are detected or the facts about the previous dishonest actions of the specific person on the website need to be clarified. 

9.7. Other disputes between the Buyer and the Seller can be resolved through mutual negotiations. If the Seller and the Buyer cannot resolve the dispute through negotiation, then the Buyer can submit a complaint to the Consumers’ Out-of-Court Dispute Resolution Commission, which is located at Brīvības iela 55, Riga, Latvia, LV-1010 and which resolves consumer disputes (more information on dispute resolution is available at www.ptac .gov.lv) or go to court. In addition to the above, the Buyer can use the electronic dispute resolution platform (ODR) to resolve disputes regarding goods or services purchased on the website. More additional information https://ec.europa.eu/consumers/odr/.

Corrected: 16.10.2023.